CCHC Patient Experience Standards



MISSION STATEMENT HISTORY OF CCHC

EFFECTIVE COMMUNICATION

The purpose of our communications is to provide clear, accurate information and to achieve mutual understanding by active listening and open, respectful dialogue.

COMPASSIONATE CARE

Because we know we make a difference in the lives we touch, we deliver service in a manner that reflects compassion, empathy and caring. Compassion is demonstrated by listening to, accepting and responding to the distinct needs of each person in each interaction.

RESPONSIVENESS

By anticipating the needs of others and responding in a prompt manner, we consistently provide a high level of service, increasing the trust and confidence others have in us.

ACCOUNTABILITY

We take responsibility to know, understand, and perform in a professional and competent manner, and we extend ourselves asking, "What more can I do?" to ensure a positive outcome.

TEAMWORK

We work collaboratively, valuing the specific and necessary contributions of each member of the team.

RESPECT

We value the unique qualities and needs of individuals and are committed to understanding and appreciating the diversity of cultures, opinions, and experiences that patients families and health center staff bring to our environment.